Jonathan Lanning

Using broad background, committed to the best job possible and hungry for advancement.

Work History

2023 - Present

Advanced Business Solutions

Tier 1 Computer Technician

Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system

  • Troubleshoot basic hardware, software, and network issues related to Windows workstations, printers, applications, and account access

  • Accurately log, prioritize, and route incidents and service requests using help desk ticketing systems (e.g., ServiceNow, Remedy)

  • Provide step-by-step guidance to users for issue resolution or escalate unresolved issues to Tier 2/3 teams

  • Reset passwords, unlock accounts, and perform basic Active Directory user management

  • Maintain professionalism and clear communication in all user interactions to ensure a positive support experience

  • Follow documented procedures and knowledge base articles to ensure consistent and compliant support

  • Monitor queues and follow up on open tickets to ensure timely resolution and SLA adherence

2021 - 2023

Zoeller Company

Computer Numerical Control Specialist

Setup mechanical fixtures, load and run CNC programs, Specialist position assigned for to also assist in compiling and quantify Excel spreadsheets, operate a forklift, repair improperly produced parts and run non-automated machinery. Successfully submitted two workplace improvement suggestions to streamline production and efficiency.

2017 - 2019

Education

Bachelor’s Degree, Health & Human Sciences

Purdue University

Organization

Eagle Scout

Boy Scouts of America

The Learning Tree ABA

Instructional Support Monitor

Helped write, manage and run behavior plans, data compiling and quantification. Staff training, Crisis intervention, conducting research. Supervised workers executing behavior plans, attend and conduct meetings. Provided insight and input that allowed numerous adaptations to care plans that significantly improved overall quality of life for patients.

LanningTech

Technology Support Specialist

  • Troubleshot and resolved hardware and software issues on Windows-based desktops, laptops, and peripherals.

  • Built and configured new computer systems, including installation of motherboards, CPUs, RAM, storage devices, GPUs, and power supplies.

  • Installed and configured Windows operating systems, drivers, and essential software to ensure optimal performance and security.

  • Performed routine maintenance, system upgrades, and virus/malware removal using tools such as Windows Defender and third-party utilities.

  • Provided in-person and remote technical support to end users, ensuring timely resolution of issues and high customer satisfaction.

  • Maintained accurate records of repairs, builds, and customer interactions using basic ticketing or tracking systems.

  • Assisted with inventory management and ordering of replacement parts and components.

2019 - 2020

Autoneum

Team Lead - GMC Upholstery Line

Supervised team members, compile and quantify data, resolve interpersonal conflicts, assist in resolving mechanical failures. Flex into unfilled workspaces. Report directly to management and host team meetings. Provided real time feedback that lead to efficiency improvements in job tasks across entire production line.

2013 - 2017

Certification

McDonald's

Food Service Worker / Crew Trainer

Crew trainer during Purdue summer and winter breaks. Trained staff and assisted managing kitchen.